Not resolved
1.6
Details
Веб-сайт
Возврат, обмен или отмена заказа
Гарантийное обслуживание
Качество обслуживания клиентов
Качество продукта или услуги
Персонал
Практичность
Разнообразие продуктов и услуг
Скидки и специальные предложения
Соотношение цены и качества
Стиль и дизайн
Ценовая политика
0 comments

Ticket: WT17112708135 Order Number: W1711211044153765 Message Type: Track A Package Subject: Delivery delay Message: Hi, I made an order on 21 of November. Today is 27 of November but I can't even track it.

I paid 25$ for a fast delivery it showed 3 to 7 days. It is very frustrating because I need goods ASAP for my friend's birthday. Please let me know when I will receive my package ASAP. Paruyr Ticket Status: Waiting for you reply Full Name: Paruyr Vasilyan Attach Files: Gearbest Customer Support At11/27/2017 05:15:11 Dear Paruyr, Thank you for shopping on Gearbest.com.

We have dispatched your order W1711211044153765. Please check your shipment details below: ※Packages still in timeframe: Tracking/reference number Shipping method Tracking site Shipping date Estimated time (business days) Sku*quantity AT15114277291515 ATDHL http://www.dhl.com/en.html Nov 25, 2017 06:37:08 3-7 181039001 * 1 213902104 * 1 226167706 * 1 229120301 * 1 There may be delays before the shipping information is updated online. Please note that you will not be able to receive updates once your item has shipped from its originating country and is en route to its destination. Thank you for your underdtanding and patience.

If you need further assistance, please feel free to reply to this ticket. We will always do our best to help you. Best Regards Gearbest Customer Service http://www.gearbest.com/ paruyrvasilyan@mail.ru At11/28/2017 07:09:13 Thank you for your answer. As i understand correctly maximum date of delivery is on 30.12.2017.

After that it will consider as delayed shipment. Paruyr Gearbest Customer Support At11/28/2017 21:56:13 Dear Paruyr, Thank you for your patience and support. I sincerely hope you will receive your parcel as soon as possible. Once again, we sincerely apologize for any inconvenience that may have been caused.

You are always welcome to contact us if you have further questions. Best regards Howie Gearbest Customer Service http://www.gearbest.com/ paruyrvasilyan@mail.ru At12/01/2017 21:20:35 Hi, It is very flagrantly and annoying that you can't give me direct answer to my questions. It is already 11days from you received my order and clear payment I even can't track it and you are deceiving me with your pretty words. I am waiting from you specific actions to resolve this not good situation for you.

If you don't resolve this ASAP, I will never ever use your shop and off course never recommend to anyone. I hope you understand me correctly, Paruyr Gearbest Customer Support At12/02/2017 00:50:31 Dear Paruyr, We are extremely sorry to inform that the shipping company refused to ship your parcel and sent it back to us. Your goods are back in our warehouse. This is a mistake from the shipper which is unfortunately out of our control.

As a gesture of good will we can offer 2 solutions to resolve the issue: 1) Resend your order today. If you agree we will give a tracking number later. 2) Refund your order in full. The refund of 126.16USD will be appear in your account in 2 business days.

We look forward to hearing you soon. Thank you for your cooperation Best Regards Howie Gearbest Customer Service http://www.gearbest.com/ paruyrvasilyan@mail.ru At12/02/2017 06:27:15 Dear Howie, Please provide me official letter stamped and signed from the shipping company (DHL) that this situation is their fault. Also please provide me contacts of responsible person in DHL to ask a compensation for inflicted damage. Paruyr Gearbest Customer Support At12/03/2017 00:19:50 Dear Paruyr, Thanks for your reply.

Sorry there is no official letter stamped and signed from the shipping company (DHL) that this situation is their fault. Please review my last message and tell me your decision. If there are any additional issue or further queries, please feel free to contact us. Thank you for your patience.

Best regards Gearbest Customer Service http://www.gearbest.com/ paruyrvasilyan@mail.ru At12/03/2017 07:51:55 Dear Howie, I will contact tomorrow with DHL and will listen also their sight of view. I don't agree with any of your suggestions. I want to receive my order ASAP and also I will receive a compensation from the side who is responsible for this delay and also for the time that I consume on this. How can I be sure that is is DHL's fault.

Maybe you are causer of this. Provide me proofs of the mistake from DHL side and if you not it means that you never shipped my order and you are lying to me. Waiting for you soon respond, Paruyr paruyrvasilyan@mail.ru At12/03/2017 08:03:15 I paid 10 times more to have my order in 7 days and now you offer me to wait again one week. I already waited 13 days and could you tell me why I have to pay 25$ for 20 days wait?

It is very annoying to hear from you this unreasonable solution. Please be sure that all my friends and also famous bloggers will now about this irresponsibility from your side. Paruyr P.S also please answer to my email above. Gearbest Customer Support At12/03/2017 21:47:42 Dear Paruyr, We are extremely sorry to inform that the shipping company refused to ship your parcel and sent it back to us.

Your goods are back in our warehouse. This is a mistake from the shipper which is unfortunately out of our control. As a gesture of good will we can offer solutions to resolve the issue: Refund your order in full. The refund of 126.16USD will be appear in your account in 1-3 business days.

We look forward to hearing you soon. Thank you for your cooperation Best Regards Gearbest Customer Service http://www.gearbest.com/ paruyrvasilyan@mail.ru At12/04/2017 03:51:30 From your side the only solution will be to return my shiping cost of 25.61$ and ship my goods ASAP for free by fastest shipping method you got. Paruyr paruyrvasilyan@mail.ru At12/04/2017 03:51:32 From your side the only solution will be to return my shiping cost of 25.61$ and ship my goods ASAP for free by fastest shipping method you got. Paruyr Gearbest Customer Support At12/04/2017 05:24:23 Dear Paruyr, Thank you for contacting Gearbest.

We can refund the shipping fee and send your order out by normal shipping method. It take up 10-25 days to reach. It's OK for you ?

Thanks for your understanding and assistance. Best Regards Howie Gearbest Customer Service http://www.gearbest.com/

Review about: Gearbest Shipping Service.

Reason of review: Проблема с оформлением или обработкой заказа..

Monetary Loss: $125.

Preferred solution: Доставка товара или предоставление услуги.

I didn't like: Being robbed.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like