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Summary of GearBest Customer Service Calls

1204 TOTAL CALLS
64% SUCCESSFUL CONNECTIONS
00:52 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact GearBest to Ask about:

Shipping and Delivery:

  • “Order not been delivered”
  • “I need an iformation about product before shipping”
  • “Sir I have by mistake clicked on receipt button and it is coming that your order has been delivered but I have not received it so sir plz look into it”

Refund:

  • “Refund issue”
  • “Refund order money”
  • “Order refunded”

Request for Information:

  • “Have a question”
  • “Product Review confirmation call”
  • “Check my order status”

Product/ Service:

  • “They took my money from me they didn't send me another one all they do is say send me pictures send me pictures we gave the details of everything that happened it doesn't work. But send me pictures how you going to see if it works to buy a picture”
  • “I had an order and i never received it paid for wowoto t8e”
  • “The product issues”

Payments and Charges:

  • “Payment error”
  • “Apply coupon”
  • “Payment”

Return/ Replace:

  • “Returns”
  • “Returned goods”
  • “I need to return item”

Activation/ Cancellation:

  • “Cancel command”
  • “Order cancelling and please refund amount”
  • “You contiue to cancel my orders...”

Staff:

  • “Worst service ever”
  • “My meiigoo note 8 was not ULOCKED cant get service.”
  • “Poor mail service”

Cards:

  • “I want to notife that my credit card was cloned”

Website/ Application:

  • “My order on the website says it was cancelled, but I pulled it up again and it showed as being processed.”

Other:

  • “Im not recive my order im click tha butten to recive tha order by mistak please call back”
  • “Rasidul”
  • “Ghgdd”

About GearBest

Top 5 GearBest Products

Website, Marketplace, Account, Rc Quadcopter

Top 5 Likes about GearBest

Prices, Price, Customer service, Fast shipping, Quality

Top 5 Dislikes about GearBest

Horrible customer service, Customer service, Given the run-around, Customer care, Being cheated

Summary

GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

GearBest отзывы и жалобы

GearBest is ranked 21 out of 822 in Гаджеты, комплектующие и аксессуары category

Area Served

Europe, Worldwide, Asia

Payment Methods

PayPalVISAMasterCard

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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